Privacy Policy

Effective Date: January 1, 2025

At Texas Water Response, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and the choices you have. It applies to our website and the water damage restoration services we provide in Texas. By using our site or services, you agree to the practices described here.

Information We Collect

When you contact us or request service, we may collect personal details such as your name, phone number, email address, and property address. We also gather information about your water damage issue, like the type of problem and its location, to help local technicians respond effectively.

If you make a payment, we collect billing information like your credit card number and billing address. We do not store full payment card details on our servers; they are handled by our payment processor.

We automatically collect certain technical data when you visit our website, including your IP address, browser type, device information, and pages you view. This helps us improve our site and understand how visitors use it.

How We Use Information

We use your information to schedule and provide water damage restoration services, communicate with you about your project, and process payments. For example, we may call or text you to confirm appointment times or provide updates on our work.

We also use your information to improve our services, respond to your questions, and send you occasional updates or promotional offers if you opt in. You can opt out of marketing messages at any time.

We may use aggregated or anonymized data for analytics and business planning. This data does not identify you personally.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our site.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not function properly. We use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your device until deleted).

Analytics and Third-Party Tools

We use third-party analytics tools, such as Google Analytics, to collect information about how visitors use our website. These tools may use cookies and other tracking technologies to gather data like your IP address, pages visited, and time spent on the site. This information is used to analyze and improve our website and services.

We may also use third-party service providers for payment processing, scheduling, and customer relationship management. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to others. We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. For example, we may share information with insurance companies if you file a claim related to our services.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For instance, we keep service records for a reasonable period to handle warranty claims and legal obligations.

When we no longer need your information, we will securely delete or anonymize it. If you request deletion of your data, we will comply unless we are required to retain it for legal reasons.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include physical, electronic, and managerial procedures to safeguard and secure the information we collect.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

User Rights

You have the right to access, correct, or delete your personal information. You can also object to or restrict certain processing of your data. To exercise these rights, please contact us using the information below.

If you have opted in to receive marketing communications, you can opt out at any time by following the unsubscribe instructions in those messages or by contacting us directly.

We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.

If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the effective date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

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